- Shipping & Returns
Shipping & Returns
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you qualify and choose FREE shipping (orders over $125 with delivery to the 48 contiguous US states and DC), then the shipping dates and shipping provider will be chosen at our discretion.
Please also note that the shipping rates for many items we sell are based both on weight and delivery location. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping rates will also tend to be more economical when the delivery address is closer to PA.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not a result of our error, then you are still responsible for the initial shipping costs (even if you chose free shipping) and return shipping costs. If you received a defective item, we would send a replacement item if it is available. Otherwise, a full refund would be issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If a product is attempted to be shipped to an undeliverable address, and then returned to us, then a refund of the purchase price minus the shipping costs (even if you chose free shipping) would be issued.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.